8e88 Privacy Policy

1. Introduction and Scope

8e88 is an online gaming and sports betting platform operated for users in Bangladesh. When you open an account, log in, make a deposit or withdrawal, or contact support, you voluntarily share certain personal information with us. This privacy policy has been created to define our responsibilities toward that information and to ensure your rights are upheld.

This policy applies to all 8e88 services, websites, and mobile applications. Continuing to use the site means you have agreed to all terms of this policy. To learn more about our services and terms, please read the Terms and Conditions.

Persons under 21 are not permitted to open an account or use 8e88's services. We do not knowingly collect any personal information from persons under 21.

1.1 Definitions

• "Personal information" means any information that directly or indirectly identifies a specific individual.
• "Processing" means collecting, storing, using, transferring, or deleting information.
• "Third party" means any organisation or individual outside of 8e88.
• "Platform" refers to the 8e88 website and mobile app collectively.

2. What Information We Collect

8e88 collects only the information necessary to operate its services, verify accounts, and maintain security. Information comes from two sources — directly from you and automatically through your use of the platform.

2.1 Information You Provide

During registration, verification, and transactions, you provide the following information:

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• Residential address
• Payment method details — bKash, Nagad, Rocket, or bank account information (not full card numbers or PINs)
• The content of communications with support via live chat or email
• Photos or scans of documents sent for account verification

2.2 Automatically Collected Information

When you use the platform, the following technical information is recorded automatically:

• IP address and device type (mobile, desktop)
• Browser type, version, and operating system
• Which pages you visited, how long you stayed, and where you came from
• Login and logout times and dates
• Game session records, bet amounts, and results
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive limited information about you through payment processors or identity verification services. This information is always used for the purpose of securing your account and preventing fraud.

3. How We Use Your Information

8e88 uses your information for specific, legitimate purposes. Each purpose is listed separately below:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and maintain your account, to process deposits and withdrawals, and to keep gaming services running without interruption.

3.2 Identity Verification and Fraud Prevention

We verify identity to keep accounts secure, to block unauthorised access, and to detect suspicious transactions. This is essential to protecting your account and funds.

3.3 Customer Support

When you contact 8e88 support via live chat or email, the information from that conversation is used to resolve issues and improve service quality.

3.4 Analytics and Development

We analyse anonymised or aggregated usage data to identify technical issues on the platform, improve the user experience, and add new features.

3.5 Communications

We may send messages to your mobile number or email to notify you of important account updates, security alerts, and policy changes. You may opt out of promotional messages, but important account notifications cannot be turned off.

3.6 Responsible Gaming

We monitor patterns in your gaming activity so that we can offer assistance in good time if any unusual pattern appears. Ensuring responsible gaming is a core commitment of 8e88.

4. Sharing Information with Third Parties

8e88 does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing limited information with certain selected service providers is necessary to deliver our services.

4.1 Payment Processors

Necessary financial information is shared with our payment partners to complete bKash, Nagad, Rocket, and bank transfer transactions. These partners handle your financial information in accordance with their own privacy policies.

4.2 Identity Verification Services

Third-party identity verification services may be used for account verification. Only the minimum required information is sent during this process.

4.3 Technology and Infrastructure Providers

Cloud hosting, cybersecurity, and analytics tool providers may have access to limited data for the purpose of operating the platform. Our agreements with them require them to maintain data protection standards.

4.4 Legal Obligations

We may be required to provide information to authorities in response to court orders, lawful requests from investigative agencies, or applicable legal requirements. In such situations we provide only the information legally required.

5. Cookies and Tracking Technologies

8e88 uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience.

5.1 Essential Cookies

These cookies are required for the site's core functions — such as maintaining login sessions, saving deposit forms, and performing security checks. Disabling them will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, theme, or other settings. They provide a personalised experience.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the platform are used most and where technical issues exist.

5.4 Cookie Controls

You can delete cookies or stop them from being saved in future through your browser settings. Please note that disabling essential cookies may cause difficulties logging in to your account.

6. Data Security Measures

8e88 uses industry-standard technical and organisational measures to protect your personal information.

Transmitting information over the internet is never entirely without risk. We make every effort to provide maximum protection, but in the event of a data breach we will notify you in a timely manner as required by law.

7. Data Retention Period

8e88 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Duration of account activity: information is retained while the account remains active
• Financial transaction records must be retained for a specified period for legal reasons
• Some information is retained for a limited time after account closure for fraud prevention and dispute resolution
• Where there is no legal obligation to retain it, information is securely deleted after the specified period

If you request deletion of your account, we may be required to retain certain information temporarily due to legal obligations, but it will no longer be used for active services.

8. Your Rights and Controls

You have certain important rights over your personal information. 8e88 supports these rights to the fullest extent possible.

8.1 Right to Access

If you would like to see what information we hold about you, please submit a request to support. We will provide the information after verification.

8.2 Right to Correction

If your profile contains incorrect information, it can be corrected through account settings or by contacting support.

8.3 Right to Deletion

You may request that your account and associated information be deleted. We will fulfil the request where there is no legal obligation to retain the data.

8.4 Right to Restrict Processing

In certain circumstances you may ask us to restrict the processing of your information, though this may affect the availability of some services.

8.5 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, please let support know. Important account-related messages will continue to be sent.

To exercise any of these rights or for any questions, please contact our support team. Many answers can also be found in the FAQ section.

9. International Data Transfers

In some cases your information may be stored or processed on servers outside Bangladesh due to technical infrastructure requirements. In such cases 8e88 ensures that the information receives the same level of protection described in this privacy policy.

For international data transfers we put appropriate contractual safeguards in place and require third-party partners to comply with our standards.

10. Protection of Minors

8e88 strictly enforces a 21+ age limit. We do not knowingly collect personal information from any minor. Age is verified at account registration and additional identification may be requested if needed.

If we become aware that a user is under 21, that account will be closed immediately and the associated information will be deleted.

11. Changes to This Policy

8e88 may update this privacy policy from time to time. If significant changes are made, we will post a notice on the site and inform you via your registered email or mobile number.

Continuing to use the platform after changes have been made means you have accepted the updated policy. We therefore recommend visiting this page regularly.

The "Last Updated" date shown at the top of the page always indicates the publication date of the current version.

12. Contact and Complaints

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact 8e88 through the following:

We try to respond to your message as quickly as possible. To learn more about 8e88, visit our About Us page.